Returns & Exchanges
At Mases Lighting, we want you to be completely satisfied with your purchase. If your new lighting fixtures aren't a perfect fit for your home, you can return them within 30 days of delivery for a refund or exchange.
Initiate Your Request
Contact our customer support team via email with your order number and details regarding the items you wish to return or exchange.
Prepare the Package
Ensure all lighting components, hardware, and instructions are placed back in their original, undamaged packaging to qualify for a full refund.
Ship the Item
Affix the provided return label to your package and drop it off at any authorized shipping center; we recommend using a tracked service for peace of mind.
Quality Inspection & Refund
Once our warehouse team inspects the returned fixtures for any damage, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing